Support

BlackVault is a private, invitation-only messenger. Accounts are created by your organisation's administrator.

Contact

Email: support@blackvault.chat
We reply within 2 business days. Never send passwords, PINs or codes by email.

Common questions

How do I get an account?

Ask your administrator for an invitation code, install BlackVault, tap Sign up with an invite code, and choose a PIN.

I forgot my PIN

After 2 wrong tries, tap Forgot PIN and ask your administrator for a PIN reset code. After 5 wrong tries, all data on the phone is erased for your safety.

I have a new phone

Ask your administrator for a new-phone code. Your account moves to the new phone; the old phone erases itself. Chats are not copied — nothing is stored in any cloud.

My phone was lost or stolen

Tell your administrator immediately. They can erase BlackVault on that phone remotely.

I am not getting notifications

Open Settings → Notifications in BlackVault and allow notifications for the app in your phone settings.

How do I report or block someone?

Open the chat, tap the name at the top, then Block or Report to admin.

How do I delete my account?

Settings → Delete my account. See account deletion.